Booking terms

1. Who the contract is with

Bulgarian Villas is a Bulgarian operator letting whole villas to groups. You book directly with us, not through an intermediary: one contract, one invoice, one team answering the phone.

2. What you are told before you pay

This is the pre-contractual information required by Directive 2011/83/EU art. 6. You have it before the pay button, not after:

1. What you rent: the whole villa, with its capacity, amenities and house rules on its own page.
2. The total price: accommodation, cleaning, tourist tax and any extra you ticked, before you confirm.
3. A 30% advance at confirmation; the rest by 7 days before arrival.
4. A refundable 200 EUR damage deposit, returned in full when nothing is damaged.
5. Free cancellation until 30 days before arrival.
6. The operator's identity and contact details, below.
7. The complaint route and alternative dispute resolution information, at §7.
8. Contract duration: exactly the nights booked; it does not renew by itself.

3. The price and what it covers

The price in the booking card is final: it includes the accommodation for the nights chosen, the end-of-stay cleaning and the local tourist tax, charged per person per night under the municipal ordinance. Extras appear separately and only if you tick them. There is no booking fee, card fee or "service charge" bolted on at the end. All prices are in euro (EUR).

The tourist tax follows the ordinance of the municipality the villa sits in; where the municipality has published no rate, the amount is marked as estimated and the difference is settled on the invoice. Children are exempt according to the local ordinance.

4. Payment

A 30% advance is due at confirmation, by card (Stripe, 3-D Secure) or bank transfer. The balance is due by 7 days before arrival. Card numbers never touch our servers: Stripe processes them.

The 200 EUR damage deposit is taken at check-in (cash on arrival) and returned at check-out after inspection.

5. The 14-day right of withdrawal

Distance purchases in the EU come with 14 days of withdrawal — but for accommodation with a fixed date, art. 16(m) of Directive 2011/83/EU removes the contract from that right. So you do not get 14 free days after booking: our cancellation policy applies instead, and it is more generous than the market norm.

If you book less than 30 days before arrival, cancellation lands straight in the non-refundable window — you see that in writing before paying.

6. House rules, capacity, damage

The villa is let for the number of guests on the booking; extra guests need our written agreement. House rules (quiet hours, pets, smoking, pool) sit on each villa page and form part of the contract.

Damage is deducted from the deposit against a written estimate; larger amounts are invoiced. Ordinary cleaning is included, after-party cleaning is not.

7. Complaints and dispute resolution

Write to bookings@solevillas.com first: we answer within 5 working days, with a fix, not a form. If the answer does not suit you, you can turn to the Bulgarian Consumer Protection Commission (КЗП), 14 Slaveikov St, 1000 Sofia, kzp.bg, or to an alternative dispute resolution (ADR) body.

The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 by Regulation (EU) 2024/3228; the Commission keeps the redress information at consumer-redress.ec.europa.eu.

We are not obliged by law to take part in an ADR procedure, but we accept when you propose one.

8. Governing law

The contract is governed by Bulgarian law. Mandatory consumer-protection rules of your home country stay applicable (Rome I, art. 6).

We may update these terms; the version that applies to your booking is the one shown when you confirmed it, and we do not change a confirmed booking retroactively to your disadvantage.