Cancellation policy
In short
Free cancellation until 30 days before arrival: the advance is refunded in full within 14 days, to the same payment method.
Later than that, or a no-show: the 30% advance stays. The rest is no longer due.
The 200 EUR damage deposit always comes back if nothing is damaged — it is not an advance.
The exact table
| When you cancel | What happens |
|---|---|
| 30 days or more before arrival | full refund of everything paid |
| between 30 days and 1 day before | the advance stays; the balance is no longer due |
| no-show or early departure | the advance stays; unused nights are not refunded |
How to cancel
From the "My booking" portal with the booking number and e-mail — one button, immediate confirmation, no phone call. Or by e-mail to bookings@solevillas.com; the cancellation date is the date the message arrives.
You get the cancellation confirmation by e-mail, with the amount refunded and the deadline.
Force majeure
If the villa becomes unusable for reasons outside your control (fire, flood, authority order), we offer an equivalent villa or a full refund, your choice.
If we cancel, the refund is full whatever the date.